You have 14 calendar days from the date of receipt to request a return. The item must be in its original condition, showing no signs of use or washing, including all tags and packaging. To initiate the return process, you must contact us via the online form, providing your order ID. Original and return shipping costs are non-refundable.

We do not offer direct exchanges. If you need a different size or item, you must initiate a return for your original order and place a new order for the desired product. Standard return conditions apply.

Yes, only before the shipping label is created, via the web form, indicating the order identification number (ORDER_ID). Once processed, it cannot be canceled.

Once your return is received and inspected, the refund will be processed to your original payment method within 5–10 business days. You will receive an automated email confirmation once the transaction is completed.